Updated: 25th April 2021
Personal information means information about an identifiable individual. This does not include information of an aggregate or anonymous nature where a specific individual or individuals cannot be identified, nor does it include business contact information used to contact an individual in their capacity as an employee or official of an organization. In some jurisdictions, personal information is referred to as "personal data".
It is our policy to collect, use and disclose personal information only with consent, but we reserve our right to do so without consent where required to or permitted to by law, such as, for example, in course of an investigation or in relation to a legal proceeding, or to comply with a court order.
What kind of data we collect and how is it collected
User behaviour and demographic data
- Country of origin and language
- Browser type, operating system & computer IP
- How you’ve arrived at our site (search, link on a third-party site or in an email)
- User progress when traversing the site
These services are provided by Google Analytics and the resulting data is stored by Google Analytics.
Information you provide when taking part in a poll or survey
Our marketing email campaigns make use of tracking beacons to measure their performance (who is opening our emails, where they’re connecting from and whether they’ve clicked any links and if so, which elements they’ve clicked). Please note that these actions do not store any code or data on the device where the email is stored/opened. At any point users can opt out of receiving such emails by clicking the “unsubscribe” link present in the footer of each email.
Our regular email communications do not contain any tracking features, however we do retain a record of this correspondence stored on our company servers.
Request for information or product / service
If you request information, or order our products or services, you will be required to provide personal details in order for us to fulfill your request. In certain situations, we will direct you to a third party partner site which will collect this information from you. For example, requesting a newsletter subscription will direct you to a subscription form of a mailing provider, such as Mailchimp. If you decide to continue, you will need to provide certain information in order for the subscription to be fulfilled.
Additional information retrieval from third-party sources
We may collect or receive information regarding specific individuals from third-party sources (for example missing email address or job title details) to add it to the personal profile information we hold about them.
Job offers / CV submissions
We actively look for new talent to expand our team, so to review potential candidates we require them to submit personal details, ideally with a resume to evaluate their capabilities. We collect these both through career pages on metegrity.com as well as third-party job portals.
How we use the information that we collect
We the collect information, as it is applicable, to:
- provide services or information that have been requested, such as newsletter subscriptions or extended product information or arranging a product demonstration session;
- monitor and improve the performance of this website;
- send promotional materials or useful resources on behalf of us and our partners. This type of correspondence can be opted-out of by using the “unsubscribe” link in the footer of any such email, or by emailing firstname.lastname@example.org, and providing us with specifics of communications that you no longer wish to receive;
- process personal information as required by our recruitment process;
- provide it to law, regulatory or government authority should we be required to do so by law.
Who we may share your personal information with
Outsourcing and Data Hosting Outside Canada
We may use third party service providers to process or deal with data and information on our behalf, and that may include personal information. In order to protect the confidentiality and security of any personal information processed on our behalf by our service providers, we use contractual and similar measures with such service providers, including contractual non-disclosure provisions.
We may use cloud computing third party service providers, and those providers may be either in or outside Canada, and the data housed, hosted, or processed by such providers may reside in or outside of Canada, and may include personal information. Where consent or notification is legally required, it is our policy to notify individuals about such service providers outside of Canada, and such notification will include the way in which the individual may obtain access to written information about our policies and practices with respect to service providers outside of Canada and the name or tile of a person who can answer any questions about the collection, use, disclosure or storage of personal information by any service providers outside Canada.
Third-Party Traffic Measurement Services
We use an audience / traffic measurement service (Google Analytics) to analyze the traffic on this website. This allows us to collect anonymous traffic and behavioural information from the website by monitoring anonymous visitor activity. The traffic measurement service may itself set and access its’ own cookies on your computer if you choose to have your cookies enabled in your browser.
Third party services
We use third party services to perform certain functions on our behalf including sending marketing emails, website analysis and data analysis. The providers of these third party services will have access to your personal information if necessary to perform their function but we do not authorize them to use it for their own purposes or pass it on to other parties.
Security, maintenance and storage of information
While we make reasonable efforts to maintain the security of personal information in our custody or control, please be advised that the Internet and email are inherently insecure media, and we accept no liability for the security or privacy of personal information in transit over the Internet.
There are situations where information contained in records scheduled for destruction must be preserved and not destroyed. In those cases, we may implement and enforce a "legal hold". Those situations include audits, investigations, government or regulatory action, and actual or potential civil litigation. In addition, where an individual has requested access to their personal information, it is illegal to destroy that information. It is therefore generally our policy to retain all records required for legal purposes for as long as those records,, which may include personal information, may be required.
Notification of Loss or Unauthorized Access or Disclosure
Where an incident occurs involving the loss of or unauthorized access to or disclosure of personal information under our control, where a reasonable person would consider that there exists a real risk of significant harm to an individual as a result of the loss or unauthorized access or disclosure, we are required by law, without unreasonable delay, to provide notice to the information and Privacy Commissioner for Alberta of the incident, including any information required by law at the time to be provided to the Commissioner.
While Alberta law provides that the Commissioner has the authority to require us to notify individuals of the unauthorized access or disclosure, we may elect to immediately do so in the event we consider it reasonable in the circumstances.
We may also be required to notify the Privacy Commissioner of Canada under the Personal Information Protection and Electronic Documents Act (Canada).
Certain rights you may have in respect of your personal information
Applicable privacy law may grant you any one or more of the following rights:
Right to rectification: The right to obtain rectification or correction of your personal information without undue delay where that personal information is inaccurate or incomplete.
Right of access and portability: The right to obtain access to your personal information, and to receive that personal information in a commonly used format in order to have it transported or provided to another data controller.
Right to restriction: The right to restrict our processing of your personal information in certain circumstances, such as where the accuracy of the personal information is contested by you.
Right to erasure: The right to obtain the erasure of your personal information without undue delay in certain circumstances, such as where the personal information is no longer necessary in relation to the purposes for which it was collected or used.
Right to object: The right to object to the processing of your personal information, subject to grounds relating to your particular situation, and to object to the processing of your personal information for direct marketing purposes, to the extend it is related to such direct marketing.
Right to non-discrimination: The right to non-discrimination for exercising your rights as outlined in this policy. This includes, but is not limited to, denying you goods or services, charging ou different prices for similar services, or providing a different level of quality of service.
Links to third-party websites and their policies
Questions about this website and the information we hold about you
If you have any general questions about this website or personal information we may have collected about you or how we use or disclose it, you can contact Metegrity at 5715 - 76 Avenue, Edmonton, Alberta T6B 0A7, Canada, telephone +1 780 485 8500, email email@example.com. You are entitled to ask for a copy of the information we hold about you and to have any inaccuracies in your information corrected, or to have the data removed.